Terms & Conditions

1. Acceptance, eligibility and lawful use

These Terms & Conditions form an agreement between you and Slots Gallery Casino in relation to your use of the website, account services and gambling products made available through the platform. If you do not agree with any part of these terms, you must not use the website or open an account. We may update these terms from time to time. The latest version will apply from the date it is published, unless a different effective date is stated.

You must be at least 18 years old, or the minimum legal gambling age that applies to you, whichever is higher. You must also be legally permitted to use online gambling services in the place where you are located. It is your responsibility to check the laws that apply to you before using the website. Access must not be obtained from a jurisdiction where online gambling is prohibited or restricted.

By registering, you confirm that the information you provide is accurate, current and complete. You must not register on behalf of another person, create an account for a person who is underage, or allow another person to use your account. An account may only be used for personal, recreational purposes and must not be used for commercial activity, resale, or any unlawful purpose.

• You must keep your registration and contact information up to date.
• You must use the website in compliance with applicable Australian laws and any other laws that apply to your location.
• You must not use the website if you have been self-excluded or restricted from gambling where that restriction applies.
• You must not attempt to bypass location, identity, age or security controls.
• You must not use the website to defraud, mislead, harass or harm another person.

Slots Gallery Casino may carry out age, identity, location, payment and security checks. You agree to provide reasonable information or documents when requested. If information cannot be verified, or if we reasonably believe that an account is being used unlawfully or contrary to these terms, access may be limited, suspended or refused.

2. Accounts, deposits and withdrawals

You may be permitted to create one account only, unless we expressly approve another arrangement. Duplicate, linked or false accounts may be closed. Where more than one account appears to be connected to the same person, household, device, payment method or other identifying information, we may review the accounts and take appropriate action under these terms.

Account security

You are responsible for keeping your username, password and other account credentials confidential. Do not share them with anyone. You must notify us through the available website process if you believe your credentials have been lost, stolen or used without permission. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances are confirmed.

Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may reject or reverse transactions where the payment method cannot be verified, appears to belong to someone else, or creates a security or compliance concern. Your bank, card provider or payment service may charge separate fees, and you are responsible for understanding those charges.

You must not deposit money obtained through unlawful activity, fraud or other prohibited conduct. We may delay processing while checks are completed. Deposits should be made only with money you can afford to lose. Gambling should not be treated as a way to solve financial difficulties, pay debts or generate guaranteed income.

Withdrawals and verification

Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any conditions clearly shown on the website. We may return funds to an original payment method where appropriate or request further information before processing a withdrawal. You are responsible for entering correct payment details and for any fees charged by your financial institution.

If a transaction is disputed, reversed, charged back or found to be unauthorised, we may place the relevant account under review. Funds may be withheld or recovered where required to correct an error, prevent fraud, meet legal obligations or enforce these terms. Nothing in this section removes any rights you may have under applicable consumer protection laws.

3. Games, promotions and account balances

Games are provided for entertainment and are subject to the game rules displayed on the relevant page. Before playing, you should review the available information about the game, including the way stakes, results, features and prizes are calculated. Game outcomes are determined by the relevant game system. You must not attempt to influence, manipulate or interfere with a game or its result.

We aim to keep game and account information accurate, but technical or administrative errors may occasionally occur. If a clear error affects a game, balance or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may suspend a game or website feature where necessary for maintenance, security, investigation or compliance.

Promotions and bonuses

Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms will explain important conditions such as eligibility, the offer period, qualifying activity, wagering requirements, game restrictions, maximum values, withdrawal rules and any other limitations. You should read the applicable promotional terms before accepting or using an offer.

Unless stated otherwise, promotions are intended for one person and one eligible account. We may cancel, amend or withdraw an offer where there is an error, misuse, suspected fraud, multiple-account activity or a breach of the promotional terms. A promotional benefit may be removed if it was credited incorrectly or obtained through prohibited activity.

Balances and errors

Your displayed account balance is an electronic record of funds associated with your account. You must not knowingly use funds that were credited in error. If you notice an incorrect balance, duplicate credit or other transaction issue, you should stop using the affected funds and report the issue through the available website process. We may correct balances and transactions where reasonably necessary.

4. Responsible gambling, privacy and acceptable conduct

Responsible gambling

Slots Gallery Casino supports informed and responsible gambling. Gambling should remain an occasional form of entertainment, not a substitute for employment, financial planning or personal support. Set a budget before you play, use only money you can afford to lose, and take regular breaks. Do not chase losses, borrow money to gamble or continue playing when gambling is causing stress or affecting your relationships.

Where available, you may be able to use responsible gambling tools such as deposit controls, session reminders, activity information, cooling-off periods or self-exclusion. You should use these tools if you feel that your gambling is becoming difficult to control. Self-exclusion and other restrictions may affect your ability to access the account during the relevant period. Information about support services may also be provided on the website.

Privacy and information handling

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected to create and manage your account, verify your identity and age, process payments, provide customer support, protect the website, prevent fraud, meet legal obligations and improve services. You should review the Privacy Policy for information about collection, use, disclosure, storage and your privacy choices.

Prohibited conduct

• Using software, devices, scripts or methods designed to obtain an unfair advantage.
• Interfering with the website, games, servers, networks or security features.
• Introducing malicious code, attempting unauthorised access or testing vulnerabilities without permission.
• Using another person's identity, payment method, account or personal information.
• Engaging in money laundering, fraud, collusion, manipulation or any other unlawful activity.
• Publishing or transmitting content that is abusive, threatening, discriminatory, misleading or unlawful.

We may investigate suspected prohibited conduct and preserve relevant account, transaction or technical information. This may include restricting access, cancelling affected activity, removing benefits, reversing transactions or referring matters to an appropriate authority where required or permitted by law.

5. Suspension, liability and general legal terms

We may suspend, close or restrict an account where you breach these terms, fail a required verification check, become ineligible, use the website unlawfully, create a security risk, or where action is needed to comply with a legal or regulatory obligation. We may also suspend services for maintenance, technical problems, suspected fraud or other operational reasons. Where appropriate, we will explain the relevant action and any available next step.

If an account is closed, any remaining balance will be reviewed and handled in accordance with applicable law, transaction records, verification results and these terms. Funds connected with fraud, unlawful conduct, unauthorised activity or a breach may be withheld or recovered where permitted. Closing an account does not remove obligations that arose before closure, including obligations relating to disputed transactions or investigations.

The website and its content are provided subject to availability. We do not guarantee that access will always be uninterrupted, error-free or compatible with every device or network. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, including telecommunications failure, equipment failure, malware, internet disruption, third-party payment services or changes in law.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those protections, you use the website at your own risk and remain responsible for checking that the services are suitable and lawful for you.

If a dispute arises, you should first review the relevant account information and raise the issue through the support or contact process made available on the website. We will consider the available records and respond in accordance with our procedures and applicable law. You should keep copies of relevant transaction information and correspondence.

These terms, together with any applicable game rules, promotional terms, Privacy Policy and responsible gambling information, form the general agreement governing use of Slots Gallery Casino. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. The terms are governed by the laws that apply to the relevant service and jurisdiction, without limiting any mandatory rights available to Australian consumers.