Privacy Policy

About this Privacy Policy

This policy applies to information collected when you visit the Slots Gallery Casino website, create or use an account, contact support, take part in account-related activities or otherwise interact with our services. It is intended for players in Australia and explains the general types of information an online casino site may need to handle. The information collected in a particular situation will depend on the services you use and the requirements that apply to your account.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required, we will ask for it in an appropriate way. You may be able to change or withdraw certain consents, although this will not affect processing that is needed to provide requested services, protect the website, meet legal obligations or manage an existing account.

This policy should be read together with any other notices, terms or settings presented on the website. If information is collected for a specific feature or purpose, an additional notice may explain that activity in more detail. We may update this policy from time to time to reflect changes to our services, technology or applicable requirements. The current version will be made available on this page.

Information we may collect

The information handled by an online casino site generally comes from information you provide, information created when you use the website and information received from verification, payment or security service providers. We seek to collect information that is reasonably relevant to the purposes described in this policy.

Account and contact details

• Name, date of birth, residential or contact details and other information used to create or maintain an account.
• Login details, account preferences, responsible gambling settings and records of requests or communications with support.
• Information needed to keep your account accurate, secure and available for you to use.

Identity and verification information

• Identity documents, proof of age, proof of address or other documents requested for account verification.
• Information used to confirm that an account is being used by the correct person and to identify unusual or potentially fraudulent activity.
• Records relating to checks required for account safety, financial crime prevention, responsible gambling or other legal and compliance purposes.

Payment and transaction information

• Payment method details, transaction references, deposits, withdrawals, account balances and related records.
• Information needed to process transactions, investigate payment issues, prevent misuse and respond to disputes.
• We may receive limited information from payment providers rather than storing every underlying payment detail ourselves.

Technical, device and usage information

• Internet Protocol address, browser type, operating system, device type, language, time zone and similar technical information.
• Website activity, pages viewed, session information, login events, referring pages and interaction with features.
• Cookie identifiers and related information used to remember settings, maintain sessions, understand website performance and support security.

You should only provide information that is accurate and belongs to you, unless the website specifically asks for information about another person for a permitted purpose. If you submit documents or other information, make sure they are current and clear enough for the relevant check. Providing incomplete or inaccurate information may prevent us from opening, maintaining or securing an account.

How and why information is used

Personal information may be used for the purposes below. The specific purpose will depend on how you interact with Slots Gallery Casino and the nature of the information involved.

• To create, operate and administer your account, including confirming your details and providing access to available services.
• To process deposits, withdrawals and other account transactions, and to keep accurate financial and account records.
• To verify identity and age, complete security checks and help prevent fraud, money laundering, account takeover, collusion and other misuse.
• To meet legal, regulatory, taxation, record-keeping, responsible gambling and other compliance obligations that apply to an online gambling service.
• To provide customer support, respond to questions, investigate complaints and communicate about account or service matters.
• To protect the website, players and service providers, including monitoring technical events, detecting suspicious activity and managing operational risks.
• To understand how the website is used, troubleshoot faults, improve performance and develop or maintain website features.
• To send service messages, security notices and other communications needed to administer your account.
• To send promotional or marketing communications where permitted and, where required, where you have provided consent.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where information is no longer reasonably needed for a permitted purpose, it may be securely deleted, de-identified or otherwise handled in accordance with applicable retention obligations.

Marketing choices

Marketing messages may include information about website services, campaigns or other promotional content. You can usually unsubscribe by using the option provided in a marketing message or by contacting us. Withdrawing consent to marketing will not necessarily stop essential account, security, transaction or service communications. It may take a reasonable time for an updated marketing preference to apply across all systems.

Cookies and similar technologies

Slots Gallery Casino may use cookies and similar technologies to make the website work, remember preferences, maintain secure sessions and understand how visitors use the site. Some cookies are necessary for core functions, such as keeping you signed in or helping protect an account. Other cookies may support analytics, performance measurement, personalisation or marketing, depending on the website features available.

Cookies are small files or identifiers placed on your device by a website or by a service supporting the website. They may allow information about a browser or device to be recognised when you return. Similar technologies may collect information about visits, clicks, session activity or device characteristics. This information can help us identify faults, improve navigation and monitor security.

You can manage, restrict or delete cookies through your browser settings. Your browser may also allow you to block cookies, notify you when a cookie is being set or remove stored website data. If you block or delete necessary cookies, some website functions may not work correctly, and your preferences may not be retained. Cookie settings may need to be adjusted separately on different browsers or devices.

Sharing, security and retention

When information may be shared

Information may be shared where reasonably necessary to provide the website and its services, complete a request, protect players or comply with an applicable obligation. Depending on the circumstances, recipients may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud prevention services, customer support providers, professional advisers and parties involved in a lawful investigation or dispute.

Service providers may handle information on our behalf and may be required to use it only for authorised purposes, protect it appropriately and return or remove it when it is no longer needed. Information may also be disclosed where necessary to enforce website terms, protect rights and property, respond to a valid legal request or prevent harm. We do not sell personal information as a general business practice.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online service or electronic transmission can be guaranteed to be completely secure, so you should also protect your password, device and email account.

If you believe your account or personal information may have been accessed without permission, contact support as soon as possible. Do not send passwords or complete payment credentials by email. We may need to verify your identity before discussing account information or acting on a privacy request.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. This means that a request to close an account or delete information may not result in the immediate removal of every record.

When retention is no longer required or appropriate, information will be deleted, de-identified or securely disposed of according to relevant procedures. Copies may remain temporarily in backups or records that cannot be changed immediately, but those copies will continue to be protected and managed appropriately.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have rights relating to the personal information we hold about you. You can contact us about the rights below by emailing support@slotsgallerycasino.online. Please include enough information for us to understand your request, but do not send unnecessary sensitive information or passwords.

• Access: request information about whether we hold personal information about you and ask for access to that information, subject to applicable exceptions.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some information for legal, security, dispute or record-keeping purposes.
• Withdraw marketing consent: withdraw consent to promotional communications at any time. You can also use an unsubscribe option where one is provided.
• Privacy questions or complaints: contact us if you have a question about this policy or are concerned about how your information has been handled.

For security, we may ask for additional information to confirm that a request has been made by the relevant account holder. This helps prevent unauthorised disclosure or changes to personal information. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed, must be limited or requires further information. If you are not satisfied with our response, you may wish to seek independent privacy guidance or use any complaint pathway available under applicable requirements.

If you close your account, you can still contact support@slotsgallerycasino.online about your privacy rights. Account closure does not automatically remove records that must be retained, information needed to prevent fraud or misuse, or information required to resolve an outstanding matter. We will consider each request on its circumstances and handle it consistently with this policy and applicable requirements.